About Us

Zeniliva (hereinafter referred to as “we”) provides users with product display, ordering, and related services through our online store. We operate entirely online, and all product information, purchasing processes, and subsequent support are completed via the internet. No offline sales or in-person transactions are offered.

We place great emphasis on clarity and transparency throughout the shopping process. From product presentation on the website to order submission, processing, and follow-up communication, each step is designed to provide clear information and straightforward procedures, helping users navigate and select products with minimal confusion. By arranging processes logically, we aim to ensure every visit and action is stable and orderly.

In our daily operations, we continuously monitor user experience and make ongoing improvements based on feedback. Whether it is a first-time visit or returning use of our services, we strive to provide consistent and reliable support, making the overall experience predictable and traceable.

We believe that a positive experience comes from clear explanations and timely communication. Therefore, we prioritize presenting complete information and endeavor to offer necessary assistance at each stage to help users successfully complete their activities.

Contact Us

Address: 12720 BRANT:ROCK DR APT 2008, HOUSTON, TX 77082, US
Customer Service Phone: +1 (254) 330-1028
Customer Service Email: team@zeniliva.com
Service Hours: Monday to Friday, 9:00–12:00 and 14:00–18:00 (Australian Eastern Standard Time, AEST)