1. How to Place an Order?
You can browse products on the website, select the items you want, and add them to your shopping cart. After selecting your items, proceed to the checkout page, fill in the delivery information, choose a payment method, and confirm to complete your order.
2. What Payment Methods Are Supported?
We support multiple secure online payment methods. Available options will be displayed on the checkout page. All payment transactions are completed through an encrypted system to ensure transaction security.
3. Can I Modify or Cancel an Order After Placing It?
Once an order is submitted, it enters the processing stage. If the order has not yet started processing, you may contact us as soon as possible to check whether it can be modified or canceled. Once the order has entered processing or shipping, changes may no longer be possible.
4. How Long Does It Take to Ship an Order?
After confirmation, orders are usually processed and prepared for shipment within 1–3 business days. The exact timing may vary depending on the order.
5. How Long Does Delivery Take?
The delivery time is an estimated period, generally consisting of order processing time plus shipping time. Actual delivery may vary depending on the shipping address or logistics arrangements.
6. How Can I Check My Order Status?
After submitting your order, you will receive a confirmation email containing order details. You can also use the order tracking feature on the website to view the latest processing or shipping status of your order.
7. What Should I Do if the Received Product Has a Problem?
If the received product is damaged, missing, or does not match the order information, please provide the relevant order details and descriptions so we can assist you with the issue.
8. Can I Request a Return or Refund?
Eligibility for returns or refunds will be determined according to the applicable policies. Please submit your request within the specified timeframe and follow the instructions to complete the process.
9. What Happens if the Delivery Address Is Incorrect?
Please ensure that the delivery address provided during checkout is accurate. If delivery issues occur due to incorrect address information, you may be responsible for any resulting consequences.