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Privacy Policy

 

1. Scope of Application

This Privacy Policy applies to the processing of personal information involved when you use our (Zeniliva, hereinafter referred to as “we”) online store. All personal information generated through visiting, browsing, placing orders, and using related services is subject to this policy. Situations outside the control of this online store are not covered by this policy.

2. Information Collection Technologies: Cookies

When you visit and use our online store, we may collect certain information through Cookies and similar technologies. These technologies are used to identify access status, record browsing activity, and save preference settings, ensuring proper website functionality and improving the overall user experience.

3. Use and Sharing of Information

We use your personal information only within reasonable and necessary purposes, including:

  • Processing orders and providing related services;

  • Optimizing website functionality and enhancing user experience;

  • Communicating with you regarding service-related matters;

  • Meeting daily operational and administrative needs.

Beyond the purposes listed above, we will not arbitrarily expand the use of your information or share it.

4. Data Storage and Cookies (User Awareness and Consent Required)

With your clear awareness and consent, we may store service-related data through Cookies. Such data helps ensure proper website operation and improve service quality. You may manage or withdraw Cookie authorization at any time through your browser settings.

5. Your Rights Regarding Personal Information

In accordance with applicable principles, you may exercise the following rights:

  • Request access to the personal information we hold about you;

  • Request correction of inaccurate or incomplete information;

  • Request deletion of, or restriction on, the use of specific information;

  • Withdraw previously granted consent at any time.

Withdrawal of consent only affects data processing activities after the withdrawal and does not impact processing already carried out on a lawful basis.

6. Legal Basis for Data Processing

When processing personal information, we follow the principles of the GDPR policy and rely on the following legal bases:

  • Performance of a contract: processing orders and providing purchased services;

  • Explicit consent: for newsletter subscriptions and marketing activities;

  • Compliance with legal obligations: for taxation, accounting, and regulatory purposes;

  • Legitimate interests: improving user experience and preventing fraud.

7. Contact Us

Address: 12720 BRANT:ROCK DR APT 2008, HOUSTON, TX 77082, US
Customer Service Phone: +1 (254) 330-1028
Customer Service Email: team@zeniliva.com
Service Hours: Monday to Friday, 9:00–12:00 and 14:00–18:00 (Australian Eastern Standard Time, AEST)