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Shipping policy

 

1. Delivery Coverage

Our delivery service covers all areas within Australia. Shipping is currently not available to regions outside Australia.

2. Shipping Fees

  • Orders with a total value below AUD 99.99 will be charged a shipping fee of AUD 9.9.

  • Orders with a total value of AUD 99.99 or above qualify for free shipping.

3. Order Cut-Off Time

  • Orders placed and paid for before 18:00 each day will begin processing on the same day.

  • Orders submitted after 18:00 will be processed starting from the next business day.

  • If an order is placed on a non-working day, processing will begin on the next business day.

4. Order Processing Time

After the order is confirmed, it will be prepared and arranged for shipment. The processing time is typically 1–3 business days.

5. Shipping Timeframe

Once the item has been dispatched, the estimated overall delivery time is 5–10 business days. This timeframe is for reference only, and actual delivery times may vary depending on shipping conditions.

6. Shipping Carriers

We will select an appropriate logistics provider based on the order details. Possible carriers include:

  • FedEx

  • UPS

  • DHL Express

7. Order Tracking

After your order is successfully placed, you will receive a confirmation email containing your order number, payment details, and carrier information.
You can visit the “Order Tracking” page on our website and enter the email address or phone number used for the order, along with the corresponding order number, to check the latest order status.

8. Responsibility Statement

  • Damaged or missing items: If you discover any damage or missing items upon receipt, please contact us promptly and provide relevant supporting materials.

  • Shipping changes and cancellations: Once an order has entered the processing or shipping stage, shipping details may not be modified or canceled.

  • Delivery address and responsibility: Please ensure that the delivery address provided is accurate. Any issues caused by incorrect address information are the responsibility of the customer.

9. Receipt and Inspection

When receiving your order, please carefully inspect the outer packaging and the condition of the items. If any issues are found, we recommend noting them at the time of delivery and contacting us as soon as possible for assistance.

10. Contact Us

Address: 12720 BRANT:ROCK DR APT 2008, HOUSTON, TX 77082, US
Customer Service Phone: +1 (254) 330-1028
Customer Service Email: team@zeniliva.com
Service Hours: Monday to Friday, 9:00–12:00 and 14:00–18:00 (Australian Eastern Standard Time, AEST)