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Terms of Service

 

1. Introduction and Scope

These Terms of Service set out the rules and conditions applicable when you use the Zeniliva online store (hereinafter referred to as “we”). All activities related to accessing, browsing, placing orders, and using related services through the online store are governed by these Terms.

2. User Information and Website Responsibility

When using our services, you are responsible for ensuring that the information you provide is accurate and complete. We make reasonable efforts to maintain normal website operations; however, we do not assume responsibility for temporary interruptions, delayed updates, or information errors caused by technical issues or other uncontrollable factors.

3. Product Information, Inventory, and Pricing

We present product information, inventory availability, and pricing in a reasonable manner. In the event that an order needs to be adjusted or canceled due to inventory changes or system updates, we reserve the right to take appropriate action and will provide you with necessary explanations.

4. Orders and Payment

Once you have placed an order and completed payment using an available payment method, the order will enter the processing stage. After confirming the order details, we will continue with processing and fulfill the order in accordance with standard procedures.

5. Shipping Policy

For detailed information regarding order processing times, delivery fees, and estimated shipping durations, please refer to our Shipping Policy. The key points are as follows:

  • Processing time: Orders generally require 1–3 business days for processing after confirmation;

  • Delivery fee rules: Shipping fees are automatically calculated based on the order amount;

  • Shipping time: The overall shipping period is typically 5–10 business days, and actual delivery times may vary depending on circumstances.

6. Order Cancellation Policy

For information on order cancellation timeframes and refund arrangements, please review our Order Cancellation Policy. The main points include:

  • Processing timeframe: Orders may be canceled within 48 hours of placement if they have not yet been shipped;

  • Refund timeframe: Once a cancellation is confirmed, refunds will be processed to the original payment method within 1–5 business days.

7. Return and Exchange Policy

For details regarding return and exchange requests, reshipment of replacement items, and refund handling, please refer to our Return and Exchange Policy. The main points are as follows:

  • Processing timeframe: Return and exchange requests are handled in accordance with the policy once confirmed;

  • Reshipment for exchanges: If exchange conditions are met, replacement items will be dispatched within 1–3 business days;

  • Refund timeframe: After a return is confirmed, refunds will be completed to the original payment method within 1–5 business days.

8. Disputes and Applicable Law

In the event of any disputes arising from the use of our online store, we comply with Australian law, including GDPR. We reserve the right to update these Terms and will notify you of any relevant changes.

9. Privacy and Data Protection

We place importance on the appropriate use and protection of personal information and handle all data in accordance with our Privacy Policy. Please refer to the Privacy Policy for further details.

10. Intellectual Property

All content displayed on the online store, including text descriptions, images, and page designs, is protected by intellectual property rights. Unauthorized use or reproduction in any form is not permitted.

11. Limitation of Liability

To the extent permitted, we are not liable for any indirect losses arising from the use of, or inability to use, the online store services. Any consequences resulting from user actions during use are the responsibility of the user.

12. Amendments to the Terms

We may update these Terms based on operational needs. Updated content will be published on the website and will take effect from the date of publication.

7. Contact Us

Address: 12720 BRANT:ROCK DR APT 2008, HOUSTON, TX 77082, US
Customer Service Phone: +1 (254) 330-1028
Customer Service Email: team@zeniliva.com
Service Hours: Monday to Friday, 9:00–12:00 and 14:00–18:00 (Australian Eastern Standard Time, AEST)